Chacon Autos
Chacon Autos Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chacon Autos has 2.7 star rating based on 57 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Convenient location, I liked the 7-11 next door, Robert craddodck.
Cons: Customer service, Bad company, Deceptive insurance practices.Recent recommendations regarding this business are as follows: "Don’t purchase from this company", "Don’t do it!", "wat BETTER customer service", "Go Somewhere Else!", "Don’t buy a car from them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chacon Autos has 2.7 star rating based on 57 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Convenient location, I liked the 7-11 next door, Robert craddodck.
Cons: Customer service, Bad company, Deceptive insurance practices.Recent recommendations regarding this business are as follows: "Don’t purchase from this company", "Don’t do it!", "wat BETTER customer service", "Go Somewhere Else!", "Don’t buy a car from them".
Most users ask Chacon Autos for the discount as a solution to their issues.
Review authors value the most Location and Website. Consumers are not pleased with Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Chacon Autos Reviews
"Bad customer service"
It never fails, every time I call the 877-374-**** number I get hung up on then if I call the customer service number 877-905-**** I get attitude from who ever...
"Rip off Company"
This is the worst dealership you can go too.. poor customer service and cars are extremely overpriced..they take advantage of people with poor credit.. just...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not happy with the company
This company is a total rip-off! They call and harass you for payment if you're two days late, and to top it off, they want too much money for a used vehicle.
You can get a new model vehicle for the same price. They are a price-gouging company.
Preferred solution: They like to come pick your car up if you late and where I have to pay to get out and pay for repo fee. They are some price gouging people.
User's recommendation: Don’t purchase from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Buyer Beware
Buyers beware, go somewhere else unless you want to be completely ripped off. My engine seized in 3 months and instead of sending it to the dealership for diagnosis they are putting the blame on me and said I have to pay $5000 plus for a new engine.
Expects me to make a car payment in the midst of it all, I told them I would file a lemon law complaint, and now I cannot get a phone call returned, and they told me they will just close my loan in 20 days.
Not trying to replace vehicle nor let me get it diagnosed at the actual dealership. Remind you they have the vehicle in their possession.
Preferred solution: Replacement, repair or full refund
User's recommendation: Go Somewhere Else!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Texas
Car Repoed
Chacon came to get my car because the KIA boyz broke into it. They had agreed to work with me because they wanted me to pay a deductible before they began ANY repairs.
I reached them today to get more information so that I can know what other options Id have & they told me they TOOK my car and there wasnt anything I can do! I had been reaching out to them and nothing was said about the car being repoed everybody had different stories about the car and what I could do I was told I could take long as needed to pay that deductible they didnt ONCE try and reach me about ANYTHING they are big *** scam artists and money hungry They wasnt even going to say anything about my car being took they didnt let me get any of my things out the car everytime I called they told me I had to talk to specialist and specialist never answered I left voicemails and never received a call back
Preferred solution: Full refund
User's recommendation: I wouldn’t recommend this scamming *** place to no one they are greedy *** people and they don’t help at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rip off Company
This is the worst dealership you can go too.. poor customer service and cars are extremely overpriced..they take advantage of people with poor credit.. just sad
Preferred solution: Full refund
User's recommendation: Don’t do it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Bad customer service
It never fails, every time I call the 877-374-**** number I get hung up on then if I call the customer service number 877-905-**** I get attitude from who ever I speak with. I get it...you can get rude customers, but not all customers are rude.
They make you feel like they are being bothered and annoyed.
Unfortunately for you guys, once I am able to get out of this contract, that's the first thing I will do. with that being said, I hope you have a blessed Chrostmas and a Happy New Year.
User's recommendation: wat BETTER customer service
There a sorry company
They always try to get extra money from you when you pay your payment.every month they try to say I dont have insurance on my car and I do its email to them.I will never buy another vehicle from them an I advise others who are looking for a car do not go there.
- Bad company
User's recommendation: Don’t buy a car from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Horrible dealership
These people asked for $166 more after I paid $900 for my car note. I went up there and paid.
I got a call a week later asking for additional money.
The stress and frustration is not worth dealing with these people. If you are in a bind please skip this dealership.
- Convenient location
- Too expensive
- Incompetent staff
- Deceptive insurance practices
Preferred solution: I just want to get the word out
User's recommendation: Stay away!
Austin, Texas
Get my car back
I was able to obtain my 2018 Dodger Charger SXT with the Help of Mr. Jason Rodriguez!
THIS IS ONE AMAZING SALESMAN AND AN EVEN GREATER MAN!
HE CONTINUES TO ASTOUND ME WITH THE RESULTS HE ALWAYS ABLE TO ACHIEVE! I WAS ABLE TO RESTRUCTURE MY CONTRACT AND GOT AND AMAZING NEW RATE WITH LOWER PAYMENTS!!
LAST BUT NOT LEAST! IF YOU CHOOSE TO LET HIM GO YOU B WILL LOSE ME AS A FUTURE CUSTOMER AS WELL!!
That might not mean a whole *** of a lot to you, BUT THAT SPEAKS VOLUMES TO ME!!
My angle in Disguise
User's recommendation: Mr Rodriguez is the way the truth and the Light! He works miracles but you must have a descent’s down payment,!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Carnote
Hello my name is kemesha booker i was supposed to pay my carnote but my job messed up my check i didnt receive all my hours i was trying to see if i could pay the full thing next week because their mailing me a check with my correct hours but its going to take 5-10 business days
Duncanville, Texas
Woke up and car was gone
The last time I spoke with the supervisor, I was told that I was going to be giving up till December 15th to have my full payment. I was also told that I was going to be contacted but never was at that moment I tried calling leaving messages and nothing.
I have explained my situation numerous of times and offered to send in documentation. I am a single parent mother and this morning my child had to witness my car not being where I parked it.
Margate, Florida
Need fax number
You do not have a fax number online. There's not even one posted for local dealerships, I need to have access and running out of time in a government office.
User's recommendation: Post fax number online
Arlington, Texas
Car stolen
I was parked at the Hudson Apartment in someone stole my car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Chacon Auto Tyler not fixing car
Hello,
I am trying to reach out to someone regarding Chacon Auto in Tyler.
My mother has been trying for the last 2 weeks to get aomeone to call her back about her car.It is broke down and she is having to catch rides to work.Chacon Auto will not respond to any of her calls .
Preferred solution: Fix Car
User's recommendation: Would not buy a car here.Bad Customer Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Where do they take the repo cars
I was left stranded and I don't know where my car is
San Antonio, Texas
Handle your buiness
I’m a customer there and plan to be an on going on customer if you handle your business with yourself and take care of what you need to do in your part then it wouldn’t be any problems all I know is they all be good to me because no matter where you get your car there will always be an issue.
This comment was probably paid for by the local vendor! Or this vendor works for the company in trying to justify its star ratings… so far I have read many reviews of this company and I give it an *** for defrauding,’lying, manipulating tactics toward car purchasers looking to get into a first time car, or other… they seem to prey on the less educated, bad credit individuals who lack training in the world of leading and or buying cars… so far it looks like this companies sell LEMONS CARS… in which lawyers are needed for a buyer to recuperate all their lost monies.
Fort Worth, Texas
Insurance Surcharges
I'm at my wits end! I am being charged for insurance supposedly because my insurance coverage is insufficient so now I am over $300 in the hole. They refuse to quit charging me and I have tried to fix it
About
Founded more than 50 years ago, Chacon Autos is a family-owned business that has learned what it takes to be a leader in providing quality cars, trucks and SUVs with flexible payment terms to families across Texas. The company has locations in Dallas - Ft. Worth, San Antonio, and Houston. It sells pre-owned vehicles people are looking for: affordable, high-quality, low-mileage cars, trucks and SUVs - many of which are still under a factory warranty. It offers flexible credit terms for people with good credit, bad credit or no credit it is the finance company for the majority of the vehicles it sells. Chacon Autos was founded by William Chaney in 1958 as a single buy-here, pay-here used car dealership near downtown Dallas. In the 1980s, William's two sons went to work for the family business. With their arrival came the expansion of the dealership to other locations in the Dallas - Fort Worth area.
Chacon Autos is ranked 277 out of 3313 in Dealers category
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Me neither worst company ever… I really regret it