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I purchased a vehicle back in 2011 because i was in a wreck and my car was totaled and they were my LAST RESORT, i put $3,000 down on a 2006 Impala only to be lied to and told that it was a 2008 but still $3,000 is too much to be putting dow on a used impala with 50,000+ miles. My payments were $554 a month which is RIDICULOUS and highway robbery, anywho when i would go in to make a payment i was ALWAYS given false hopes of trading in my car but this time the wanted $6,000 down are they *** CRAZY?????

so one day I called to see if i could make a deal with the manager because i was 3 payments away from paying the vehicle off i was told to bring him $500 that day and i would get my title, i repeated it to make sure i heard him correctly and sped up there to pay the car off, they told me to write my address down and that they would mail me my title, which didnt sound right but i was young and this was my first car that i actually paid off.

Well 2 months later they called asking for my car payments and threatning to pick up my vehicle, at this time i was pissed because i was expecting my title, so on my last "payment" i woke up one morning to go to work and the *** towed my car i had to pay towing fees and drive to North Dallas to pick the car up and pay them $900 the manager is RUDE AS ***. I WILL NEVER EVER EVER IN MY LIFE PURCHASE ANOTHER VEHICLE FROM CHACON AGAIN they are a rip off.

Reason of review: Poor customer service.

Location: Dallas, Texas

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